Refund policy
We want you to be happy with your purchase.
If you need to make a return, we offer a 14-day return window from the date your order is delivered.
To qualify for a return:
- Items must be in pristine, original condition
- Unopened and unused
- Free from wear, damage, marks, or odours
- Returned with all original packaging
- Items not meeting these standards will not be accepted.
Non-returnable items:
- Digital products
- Items marked as non-returnable or final sale
- Used or damaged items
- Returns received after 14 days
If your item arrives faulty or damaged, please email us within 48 hours with photos.
2. Return Shipping
- Customers are responsible for paying return postage.
- All returns must be sent using tracked shipping.
- Initial shipping costs are non-refundable.
Return address (PO Box) will be provided once your return is approved.
3. Return Review Process
When your return is received:
- Mamadinya Ltd will inspect the item(s)
-
You will receive an email confirming whether your return has been approved or decline
Items not meeting return criteria will be sent back to the customer.
REFUND POLICY
1. Refund Method
Approved refunds are returned to your original payment method only.
2. Refund Timeline
Once your return is received and approved, please allow up to 14 days for the refund to be processed.
Processing times may vary depending on your bank.
3. International Returns
We do not offer exchanges on international orders.
Eligible items may be returned following the same return guidelines.
Any customs or duties paid are non-refundable.
4. Policy Updates
Mamadinya Ltd reserves the right to amend or update this policy at any time.
Changes take effect immediately once published on our website.
Need help?
Our customer care team is here to support you:
info@mamadinya.com